Last Updated: 1st November 2022.
1.1 Jaguar Land Rover Automotive PLC, ("JLR Group" or "our group") whose registered office is at Abbey Road, Whitley, Coventry CV3 4LF, and whose registered number is: 1672070, is one of the world's leading producers of premium cars.
2. WHAT IS PERSONAL INFORMATION
2.2 "Personal Information" refers to private information about an identifiable person, and where applicable and identifiable existing juristic person, which includes your name and surname, gender, date of birth, contact details (e.g. your email address or number) and physical address.
2.3 We may process various types of Personal Information about you, which may include:
2.3.1 Identity Information, which includes information concerning your name, surname, date of birth, gender, race and marital status;
2.3.2 Contact Information, which includes your physical and postal addresses, email addresses and telephone numbers, as well as company secretarial information that has been disclosed in relation to you, as well as information pertaining to your employer and employment history;
2.3.3 Financial Information, which includes bank account and payment card details, insurance information, financial statements and VAT registration numbers and credit ratings;
2.3.4 Transaction Information, which includes details about payments made to or received from you and company information, which may consist of financial activity and regulatory disclosures, as well as your bank account details;
2.3.5 Technical Information, which includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devise you use to access the Website;
2.3.6 Device and Device event information, which may include information such as your IP address, unique device identifier, the nature of the device which you used to access the Website (e.g. tablet or smart phone, and which type thereof), the geographic location from which you accessed the Website (i.e. the geographic location of your device), hardware model and settings, operating systems type and version, browser language, system activity and crashes;
2.3.7 Log information, which includes information in server logs (i.e. our web servers automatically record and maintain a log of their activities when users access the Website), which may include your "activity information", such as details of how, when and for how long you accessed the Website and what features you utilised;
2.3.8 Profile Information, which includes your username and password, purchases or order made by you, your interests, preferences and feedback;
2.3.9 User Content, such as content of communications, suggestions, questions, comments, feedback, and other information you send to us, that you provide to us when you contact us, or that you post on our websites (including the Website), applications, mobile applications, or social media portals or platforms including information in alerts, folders, notes, and shares of content), and similar data;
2.3.10 Usage Information, which includes information as to your access to and use of the Website, products and services;
2.3.11 Location Information, which includes geographical information from your device (which is usually based on the GPS or IP location);
2.3.12 Marketing and Communications Information, which includes your preferences in respect of receiving marketing information from us and our third parties, and your communication preferences;
2.3.13 Vehicle Information, which includes vehicle data for trade-ins, such as the make, model, vehicle identification number and odometer reading as well as vehicle data relating to vehicle warranties, service history and vehicle re-calls;
2.3.14 Social Media Information, which includes, your interactions with our social media pages, anycomments made on our social media pages and any information or personal information which you submit to us using our social media pages' direct messaging functionality.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
3.1 We collect your Personal Information in three ways, namely:
3.1.1 through direct or active interactions with you;
3.1.2 through automated or passive interactions with you; and
3.1.3 from third parties, including third party service providers.
3.2 Direct or active collection from you
3.2.1 We may require that you submit certain information to enable you to access portion of the Website, to make use of our services, to purchase our goods or services, to facilitate the conclusion of an agreement with us, or that is necessary for our fulfilment of our statutory or regulatory obligations. We also collect Personal Information directly from you when you communicate directly with us, for example via e-mail, telephone calls, feedback forms, site comments or forums.
3.2.2 We may also collect Personal Information directly from you though other online means, for example, through our various official social media pages such as Twitter, Facebook and Instagram.
3.2.3 If you contact us, we reserve the right to retain a record of that correspondence, which may include Personal Information.
3.3 Passive collection from your Access Device
3.3.1 We may passively collect certain of your Personal Information from the Access Device that you use to access and navigate the Website (each an "Access Device"), by way of various technological applications, for instance, using server logs to collect and maintain log information.
3.3.3 A cookie is a small piece of data (an alphanumeric identifier) which our computer system transfers to your Access Device through your web browser when you visit the Website and which is stored in your web browser. When you visit the Website again, the cookie allows the site to recognise your browser. Cookies may store user preferences and other information.
3.3.5 The Personal Information that we passively collect from your Access Device may include your Identity Information, your Contact Information, your Technical Information, your Profile Information, your Usage Information, your Location Information and your Marketing and Communications Information, or any other Personal Information which you permit us, from time to time, to passively collect from your Access Device.
3.4 Personal Information collected from third parties
3.4.1 We receive Personal Information about you from various third parties and public sources, including:
220.127.116.11 agents appointed to act on our behalf;
18.104.22.168 third party service providers, such as credit vetting agencies, agencies performing checks against restricted and ordinary persons and sanctions lists, money laundering, financing of terrorism and other (financial) crime as well as our agents and dealerships that are associated with us;
22.214.171.124 third parties (including public bodies) that maintain public information about you, including regulators, professional or industry organizations and certification/ licensing agencies, marketing, sales generation, and business partners, SAPS, Home Affairs, Credit bureaus, TransUnion and similar entities; and
126.96.36.199 our information technology suppliers.
4. HOW WE USE YOUR PERSONAL INFORMATION
4.1 We use the Personal Information we collect from you to maintain and improve our services and transactions onsite or in person via our Website and to improve the experience of our users, to facilitate the sale of our products and the provision of our services and to fulfil our statutory and regulatory obligations.
4.2 We may also use your Personal Information to:
4.2.1 retain and make information available to you site;
4.2.2 create your user account and allow your use of the Website;
4.2.3 maintain and update our customer, or potential customer, databases;
4.2.4 establish and verify your identity on the Website;
4.2.5 operate, administer, secure and develop the Website and the performance and functionality of the Website;
4.2.8 create user profiles and to analyse and compare how you and other users make use of the Website, including your browsing habits, click-patterns, preferences, frequency and times of use, trends and demographic information;
4.2.9 provide you with marketing material that is relevant to you;
4.2.10 improve and inform our marketing strategies in order to improve Website information, functionality and the products and/or services we provide;
4.2.11 manage requests made by you (including on our Website), for example, where you request a brochure, sign up to 'keep me informed' or add your details into any other Website data form or field;
4.2.12 diagnose and deal with technical issues and customer support queries and other user queries;
4.2.13 protect our rights in any litigation that may involve you;
4.2.14 comply with security, administrative and legal requirements and obligations;
4.2.15 comply with our statutory obligations, including submissions to the Companies and Intellectual Property Commission ("CIPC"), as well as engaging with regulatory authorities;
4.2.16 enable us to participate in corporate acquisitions or disposals;
4.2.17 manage legal and regulatory requests and requirements and to defend legal rights;
4.2.18 improve customer relations and for such other customer relations purposes;
4.2.19 enter into agreements with you and fulfil any contractual obligations that we may have to you or any third party;
4.2.20 promote, administer and provide competitions, special offers and other promotional activities;
4.2.21 communicate with you and retain a record of our communications with you and your communications with us;
4.2.22 use such Personal Information for internal research, development, analytics, analysis and reporting purposes;
4.2.23 analyse and compare the types of devices that you and other users make use of in order to access the Website and your physical location;
4.2.24 use such Personal Information for other lawful purposes that are relevant to our business activities or regulatory functions;
4.2.25 for purposes of generating quotations or offers to purchase JLRSA vehicles;
4.2.26 to follow up on your satisfaction with our products and/ or services and conduct client satisfaction surveys relating to our products and/ or services.
4.2.27 perform client verification checks to verify the identification and address details you provide; and
4.2.28 to process your personal data as appropriate or necessary under applicable laws for purposes of reviewing restricted and ordinary persons and sanctions lists, preventing money laundering, financing of terrorism and other (financial) crimes and to respond to requests from public and government authorities.
5. COMPULSARY PERSONAL INFORMATION AND CONSEQUENCES OF NOT SHARING WITH US
5.1 Where JLRSA is required to process certain Personal Information by law, or in terms of a contract that we have with you, and you fail to provide such Personal Information when requested to do so, JLRSA may be unable to perform in terms of the contract we have in place or are trying to enter into with you. In this case, JLRSA may be required to terminate the contract and/or relationship, upon notification to you, which termination will be done in accordance with the terms of the contract and all applicable legislation.
|In the clause above, you agree and accept that there is certain compulsory Personal Information you must provide us with if you want to enjoy our services and the features and functionality on the Website. If you decide not to provide us with such compulsory Personal Information, you agree that we may limit our ability to provide goods and services to you, as well as certain features and functionality on the Website.|
6. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
6.1 We may share your Personal Information with:
6.1.1 Those third parties who need to process it either on our behalf as an Operator or on their own behalf as a Responsible Party, so we can provide to you the products, services you have signed up to or requested or to further our research and development initiatives, for example, to banking institutes or finance houses for purposes of providing or offering finance or credit, for insurance purposes, to provide marketing and advertising support services and for optimised Website services and products;
6.1.2 With our network of retailers, authorised repairers and where relevant our importers network (together our "Retail Network"), so as to be able to fulfil requests for goods, services, etc, and for assessment and training, to be able to enhance the quality of the services you obtain when interacting with our Retail Network;
6.1.4 Third parties in the event we sell or buy any business or assets; and
6.1.5 If we are under a duty to disclose or share your Personal Information in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches or to protect or pursue your, our or a third party's legitimate interest.
7. INFORMATION ABOUT DATA TRANSFERS
8. HOW LONG WE HOLD PERSONAL INFORMATION FOR
8.1 We will keep your Personal Information for as long as we need it to provide the products and services to which you have signed up. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests, including for our ongoing research and development initiatives, and to enforce our rights. The criteria we use to determine storage periods include, information we have told you about storage periods on our Website or in Website terms and conditions. We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.
9. YOUR DATA PROTECTION RIGHTS
9.1 You have the following rights in connection with your Personal Information:
9.1.1 Block all cookies, by setting your browser to do so, including cookies associated with our products and services or to indicate when a cookie is being sent by us.
9.1.2 Request access to your Personal Information (commonly known as a “data subject access request”), thereby enabling you to receive a copy of the Personal Information retained about you.
9.1.3 Request the correction of your Personal Information, in order to ensure that any incomplete or inaccurate Personal Information is corrected.
9.1.4 Request erasure of your Personal Information, where there is no lawful basis for the retention or continued processing of it.
9.1.5 Object to the processing of your Personal Information for legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
9.1.6 Request restriction of processing of your Personal Information. This enables you to ask JLRSA to suspend the processing of your Personal Information in limited circumstances, which may differ by jurisdiction.
9.1.7 Withdraw consent previously given in respect of the processing of your Personal Information at any time which withdrawal of consent will not affect the lawfulness of any processing carried out prior to your notice of withdrawal. Withdrawal of consent may limit the ability of JLRSA or a third party to provide certain products or services to you, but will not affect the continued processing of your Personal Information in instances in which your consent is not required.
9.2 As far as the law allows, we may charge a fee for attending to any of the above requests, and may also refuse to carry out any of your requests in whole or in part. You may also contact our Information Officer at the following email addresses where queries are data protection related:
9.3 If you are not satisfied, you also have the right to complain to the Information Regulator, whose details are available at https://inforegulator.org.za.
10. LINKS TO OTHER WEBSITES
|We are not liable if you suffer losses or damages when visiting third party websites by following a link to that website from this Website. You accept that there are certain risks when you use such third party websites, and you do so at your own risk.|
11. KEEPING YOUR INFORMATION SECURE
11.2 We require all of our service providers to have appropriate measures in place to maintain the security of your information.
11.3 Where we have given you (or where we have chosen) a password that enables you to access any personalised area of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
11.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of Your Personal Information transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorised access.
|In this clause, you acknowledge that you know and you accept that technology is not absolutely secure and there is a risk that your personal information will not be secure when processed by means of technology. We do not promise that we can keep your personal information completely secure. You will not be able to take action against us if you suffer losses or damages in these circumstances.|
11.6 Where you go from our websites to a third party, such as a retailer, repairer, importer, credit product provider, or contract hire product provider these are independent parties and not party of our group. This means Jaguar Land Rover will no longer control (and in some cases will not even see) the data you provide to third parties in these instances.
|We are not liable if you suffer losses or damages when visiting third party websites by following a link to that website from our Website. You accept that there may be risks when you use such third party websites, and you do so at your own risk.|
12.1 This Privacy Notice may be amended from time to time and we will take reasonably practicable steps to inform you when changes are made. Without limiting the manner in which we may inform you, it could be that such notification may be by way of e-mail (if you provide your e-mail address when you register to use the Website), a "pop-up" notification on the Website, or a notification when you access the Website or notice and copies of the amended policy made available from the physical locations/dealerships operated by our agents.
13.1 The Website and JLRSA's products and services are not targeted at children (a natural person under the age of 18 years). We will not knowingly collect personal information in respect of children without express permission to do so from a competent person (any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child).
14. DIRECT MARKETING
14.1 When you register to use the Website, you will be required to provide your consent to agree to receive marketing communication from us.
14.2 You may refuse to accept, require us to discontinue, or pre-emptively block any approach or communication from us if that approach or communication is primarily for the purpose of direct marketing ("direct marketing communications").
14.3 You may opt out of receiving direct marketing communication from us at any time by requesting us (in the manner set out in the communication or by contacting our Information Officer) to stop providing any direct marketing communication to you.
14.4 If you have chosen to opt out, we may send you written confirmation of receipt of your opt out request (which may be in electronic form), and will thereafter not send any further direct marketing communication to you. Please note that you may continue to receive communication from JLRSA that is not marketing related.
15. CONSUMER PROTECTION ACT, PROTECTION OF PERSONAL INFORMATION ACT AND OTHER LAWS
15.2.1 does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or wilful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption.
15.2.2 requires you to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or
At JLRSA, we intend to give you as much control as possible over your personal information. In general, you can visit JLRSA on the website without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect information from you on the Internet.
Even before registration we will collect anonymous information about how you have used the JLRSA website. This is a common standard procedure for any website on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we provide. To improve the services we provide we will also collect anonymous information about the referring website (for example Google search) or the referring banner which lead you to the JLRSA websites.
If you choose to give JLRSA your personal information via the Internet that we may need to correspond with you or provide you with a subscription, for example - it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
JLRSA can collect information about you in a number of ways; either directly requesting it from you (as on a registration form) or by automatically recording information about your visit to its websites. For example we might collect data regarding your journey through the websites or record the options that you have chosen to take. JLRSA may also collect your data via third party sites or platforms such as Twitter, but JLRSA will only use reputable third party platforms in order to collect your data and will ensure that it takes all practicable steps to ensure the security of your data once it has passed to us from the control of the relevant third party but the third party will be liable for the security of your data until the completion of the transfer process.
Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information.
JLRSA will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes.
In addition legislation might oblige us to store this information for a certain period of time. To understand how you can amend, or update information stored about you then please refer to the appropriate question in this section.
JLR operates in many countries across the world. To enable us to offer consistent service to you, our customers, wherever you may be, we manage our Internet sites from one central site. This is currently in the United States of America.
There is not one set of data protection law that covers both Europe and the United States of America, and the European laws require you to give your unambiguous consent to us before we can transfer and store your personal data in the United States. We need this information to help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs.
It applies to websites designed for the use of individual consumers and corporate visitors.
Protecting the privacy of children is important. For that reason, we never collect or maintain information at our web site from those we actually know are under 18.
Our JLRSA websites have an area where you may update the Personal Information you have submitted.
The Internet is not a secure system and you should always be cautious about the information you disclose whilst on-line. Personal Information collected by JLRSA websites is stored in secure operating environments that are not available to the public. In some cases, the Personal Information is encrypted before you conduct your transaction, using appropriate secure technology.
If you choose not to register or provide personal information, you will in most cases still be able to use most of the JLRSA websites. However you will not be able to access areas that require registration. Even if you do not register we will sometimes collect anonymous information about how you have used the JLRSA websites. This is information that does not personally identify you but which may be helpful for marketing or improving the services we offer.