CUSTOMER SUPPORT & ROAD SIDE ASSISTANCE
CUSTOMER SUPPORT & ROAD ASSISTANCE
With the compliments of Jaguar Land Rover South Africa (Pty) Ltd, your vehicle has a 60 (sixty) months Roadside Assistance and Recovery program membership. In the unlikely event of a recovery, within the South-African Border or within a country with a Jaguar Land Rover footprint, our Roadside Assistance Department will facilitate the recovery of your vehicle to the nearest Retailer. Jaguar Land Rover South Africa (Pty) Ltd strives to provide you with an exceptional experience that you love for life and in the unlikely event that the experience is not aligned to our Customer First Principles, with regards to anything related to your motoring needs (parts, service, sales), your preferred Retailer will be in a position to assist you.
In the unlikely event that your concerns cannot be addressed at a Retailer level, we have a team of dedicated consultants in the Customer Relationship Centre who will attend to your matter as promptly and efficiently as possible. With our further commitment to providing you with peace of mind motoring, our Roadside Assistance Department has been personalised to meet your motoring needs throughout the Warranty and Maintenance Plan period.
|Mechanical and Electrical Breakdown||Transportation of your vehicle to the servicing dealership within a 45 km radius. In instances where the servicing dealership is more than 45kms from the incident, your vehicle will be taken to the nearest dealership.||Unlimited mileage to the nearest dealership. If no dealership is available within a 45km radius your vehicle will be towed directly to the dealership during office hours. During after-hours your vehicle will remain in safe-keeping at the premises of the towing contractor. Your vehicle will be taken to the dealership during the next working day.
|Keys locked inside the vehicle||A locksmith service provider is dispatched to retrieve your keys on site.||The call-out fee and 1st hour's labour of the locksmith is paid for *Namibian and Botswana residents excluded. Should it not be possible to retrieve the keys locked inside the vehicle, the vehicle will be towed to the nearest dealership. Towing cost will be for your account. Retrieval of keys is only possible if your vehicle is one of the Defender model range. All other models are to be towed to the nearest dealership.|
|Fuel||Should you run out of fuel and cannot get to a filling station, a service provider will be sent with an emergency supply.||The service provider's call-out fee is paid for *Namibian and Botswana residents excluded. Cost of the actual fuel will be for your account.|
|Flat Battery||The service entails a jump start procedure if possible or towing.||The service provider's call-out fee is paid for *Namibian and Botswana residents excluded.|
|Flat Tyre||The service entails a tyre change on-site. Assistance is also provided at non – roadside locations, at the discretion of the case manager.||The service provider's call-out fee is paid for *Namibian and Botswana residents excluded. Should a spare tyre not be available or the one available is not fit for a tyre change the towing cost will be for your account.|
|Accident assistance (including Collision, Attempted Theft and Attempted Hi-jacking)||Assistance includes all arrangements in terms of appointing an approved towing contractor and instructing towing to the nearest approved Jaguar Land Rover Repair centre.||Towing and related cost will remain the liability of your insurance company or in the event of self-insurance, your personal expense.|
|Car Hire and Taxi Service||Irrespective of the incident location and the distance from home, your benefits include: Car hire based on availability OR Cab/Taxi – This can be arranged to transport you home.||The rental cost which could include delivery fee and mileage is limited to R1,000. Should the breakdown happen over a weekend or when the following day is a public holiday, the rental period could be extended if required. A valid credit card either in your name or the name of a fellow-traveller would be required by the car hire company. The rental company would keep a temporary deposit on this card. The Cab/Taxi service is offered subject to the availability of such a service in the area where the breakdown occurs and is limited to R1,000. You will be assisted with a reservation up to R1,000 for one night *Namibian and Botswana residents limited to R2,000.|
|Accommodation||Should the breakdown happen more than 100km from your home address, emergency accommodation will be arranged for one night.||You will be assisted with a reservation up to R1,000 for one night *Namibian and Botswana residents limited to R2,000.|
|Repatriation of the repaired vehicle||Following a breakdown, the repaired vehicle will be returned to your home address. Repatriation only applicable to customers with a location of over 100km from the repairing dealership.||Arrangements could include car hire for one day or contribution to any means of having the vehicle returned. These arrangements are made by Land Rover's Customer Relationship Centre during office hours.|
|Medical Emergency Services||Emergency Medical Advice is available telephonically. Emergency transportation to stabilize a patient and hospital admittance arranged.||Cost of advice, transport and admittance is paid for. Cost incurred could be claimed back from the patient's medical aid.|
The benefits included are:
Roadside Assistance: Our qualified Roadside Assistance team, upon being notified of your request, will ensure that your vehicle is recovered and dispatched to the nearest approved Jaguar Land Rover Retailer.
Courtesy transport: As part of our commitment to peace of mind motoring you will be provided with courtesy transport during the process of your vehicle being dispatched to the Retailer for the necessary repairs to be carried out.
Europ Assistance Roadside Intervention 0861 524 277478 / 0861 JAG ASSIST Cross Border: +27 11 991 8765 24 HR Service
Jaguar Customer Relationship Centre +27 (0)86 011 0090 Monday - Friday 8:00 – 17:00