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INCONTROL SUPPORT

ABOUT SET UP AND TROUBLESHOOTING

What is InControl?

InControl is a group of "connected" products using mobile and internet technologies which enable connectivity in and outside of your vehicle.

How do I purchase InControl?

InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory. Currently it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.

Can I buy InControl for my current vehicle?

When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to My Jaguar InControl website and click on ""Vehicle Settings"" on the vehicle dashboard page and on ""Remove Vehicle"" as per the InControl Terms and Conditions.

What happens when I sell my InControl equipped vehicle?

The InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.

I have bought a used vehicle, how do I create my InControl account and activate the InControl Services?

If you purchase your vehicle from a dealership, the dealer will assist you with the setting up process. Alternatively start by checking that your vehicle is equipped for the InControl Services. The overhead console of your vehicle should have two flaps which can be pressed open to reveal the SOS emergency call button (SOS icon) and the Optimised Jaguar Assistance button (spanner icon).

If the SOS emergency call button light is illuminated and the Optimised Jaguar Assitance button light is off then please go to www.jaguarincontrol.com/owner and follow the steps to create your InControl account and activate the InControl services.

If you notice that the Optimised Jaguar Assistance button light is illuminated please contact your dealer for assistance as you will not be able to link your vehicle to your InControl account.

How do I know if I have InControl on my used vehicle?

The overhead console will have two flaps which can be pressed open to reveal the emergency call button (SOS icon) and the Jaguar Assistance button (spanner icon). If you are in any doubt, please contact your dealer.

How do I create an InControl account and activate the InControl Services?

If you purchase your vehicle from a dealership, the dealer will assist you with the setting up process. Alternatively, go to www.jaguarincontrol.com/owner and follow the steps to create your InControl account and activate the InControl Services.

How do I know that my InControl Services have been activated?

Once you have successfully completed the InControl setup process your InControl Services will be activated and a confirmation email will be sent to the email address you submitted during the setup process. Next time you start the engine of your vehicle the lights on the SOS Emergency call and Optimised Jaguar Assistance buttons located in the overhead console of your vehicle should both be illuminated.

How do I add a vehicle to my account?

When signed in to the “My Jaguar InControl” website, you can add a vehicle to your account by clicking on the “Add Vehicle” tab at the top of the vehicle dashboard page and following the steps provided.

How can I terminate my InControl Services?

To terminate your InControl services please go to My Jaguar InControl website, click on “Vehicle Settings” on the vehicle dashboard page and on “Remove Vehicle”. Please note that your account will remain active even if no vehicle is connected to it. You can also delete your account, if you have no other vehicle linked to it and/or no longer wish to keep it. To do so click on “My Account” tab, select the “Remove Account” section and click on the “Remove Account” button.

How do I update my email address, contact details and preferences?

To update your details go to www.jaguarincontrol.com/owner and log in to your account then select "My Account", or go to Settings/ My Account in the InControl Remote Smartphone App where you can update your contact details, change your password or reset your PIN.

What happens to my data, who has access to it and do I have access to it?

All data is stored in accordance with the data protection requirements of the country in which the vehicle was purchased. For more information, refer to the Jaguar InControl privacy policy.

What happens if my phone is lost or stolen?

Jaguar advises customers to set appropriate security for their devices. If your phone is lost or stolen, you can log into your InControl Account via My Jaguar InControl website and change your password and PIN.

What happens if I forget my password for the InControl Remote Smartphone App?

Select the "Forgot your password" option on the InControl Remote Smartphone App login screen or on the My Jaguar InControl website and follow the prompts provided.

What happens if I forget my Security question/answer?

Please contact your dealer if this is the case. You will need proof of vehicle ownership and access to your vehicle to recreate the account.

Can I link more than one vehicle to my InControl account?

Yes, you can have more than one vehicle linked to your InControl account. To add another vehicle to your account go to www.jaguarincontrol.com/owner, click on the “Add Vehicle” tab at the top of the vehicle dashboard page and follow the steps to add your new vehicle to your existing InControl account.

Where can I direct any other query about InControl?

The Jaguar InControl website http://www.jaguar.co.za/incontrol/index.html offers information about InControl features. For further queries or for issues with using InControl, you can contact your Jaguar Dealer or the Customer Relationship Centre (CRC).

CONTACT US

As we roll out InControl, specific features described may be optional and market or powertrain dependent. Please consult your local Jaguar retailer for availability and full terms. Certain features require an appropriate SIM with a suitable data contract, which will require a further subscription after the initial term advised by your retailer. Mobile connectivity cannot be guaranteed in all locations.

You can read our InControl T&Cs and privacy policy here.

© JAGUAR LAND ROVER LIMITED 2019

28 Victoria Link, Route 21 Corporate Park, Nellmapius Drive,
Irene X30, Centurion, Tshwane, Gauteng,
South Africa


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