SOUTH AFRICA’S TOP-PERFORMING RETAILERS WERE HONOURED AT THE ANNUAL RETAILER OF THE YEAR AWARDS.
Jaguar South Africa recognised its top performing retailers at a glittering banquet held in Pretoria, Gauteng last month.
The awards honour the world-class efforts of the individuals and businesses representing the two iconic brands over the past year. Awarded annually, the Retailer of The Year awards are based on a comprehensive set of metrics on which each franchise is measured throughout the preceding year and recognises the combined overall performance across all departments at the winning retailer.
In addition to recognising sales performance, scorecards also included factors that directly impact the customer experience – including process adherence, progress through training programmes, results of standards audits and feedback from customers. The grand prize – the Retailer of the Year award – recognises the combined overall performance across all departments at the winning retailer. This year’s Retailer of The Year went to Jaguar Land Rover Hillcrest.
Richard Gouverneur, Managing Director of Jaguar Land Rover South Africa and sub-Sahara Africa said:
“It is indeed an honour to present the awards to those dedicated to delivering world-class service to our customers. You are our ultimate ambassadors for the Jaguar Land Rover brands. Together we achieved incredible things in 2017, this, despite another challenging year politically and economically.”
The sales retailer of the year award went to Jaguar Land Rover Hillcrest, making it the second award that evening for the Durban based retailer.
Gaining recognition for embracing Jaguar Land Rover’s Customer First philosophy and winning the customer service retailer award was Jaguar Land Rover Ballito.
This retailer champion scored top marks on their “Fixed Right First Time” scores, thanks to excellent work from their world-class technicians. They also consistently ensured that customers were given a true premium experience.
“This year we are thrilled to continue expanding the Jaguar and Land Rover product portfolio, with the start of electrification of our network, introduction of PHEVs and the new I-PACE” said Gouverneur.
Full list of 2017 Jaguar Land Rover Dealer Awards and winners:
|SALES VOLUME RETAILER AWARD||Jaguar||Jaguar East Rand|
|SALES VOLUME RETAILER AWARD||Land Rover||Land Rover Sandton|
|APPROVED PRE OWNED RETAILER AWARD||Jaguar Land Rover||Jaguar Bryanston|
|SALES EXCELLENCE RETAILER AWARD||Jaguar||Jaguar Constantiaberg|
|SALES EXCELLENCE RETAILER AWARD||Land Rover||Land Rover Hillcrest|
|SALES RETAILER OF THE YEAR AWARD||Jaguar Land Rover||Jaguar Land Rover Hillcrest|
|ACCESSORY RETAILER SALES AWARD||Jaguar Land Rover||Jaguar Land Rover Hillcrest|
|MARKETING RETAILER AWARD||Jaguar Land Rover||Jaguar Land Rover N1 City|
|CUSTOMER SERVICES RETAILER AWARD||Jaguar Land Rover||Jaguar Land Rover Ballito|
|RETAILER OF THE YEAR - 2ND RUNNER-UP||Jaguar Land Rover||JLR Bloemfontein|
|RETAILER OF THE YEAR - 1ST RUNNER-UP||Jaguar Land Rover||JLR Nelspruit|
|RETAILER OF THE YEAR||Jaguar Land Rover||JLR Hillcrest|